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| Category | Score | What we saw | |
|---|---|---|---|
Billing Accuracy Do the charges match the rate card? |
4/10 | Every order billed at the entry pick-and-pack tier when your monthly volume had earned a lower one. A recurring overcharge sits in each invoice. The full audit recovers it and back-applies prior months. | |
Rate Efficiency Your effective $/package, normalized by zone & weight |
6/10 | Your per-package cost is consistent order to order, not marked up arbitrarily. Whether the markup itself is fair needs the carrier cost basis, flagged for the full audit. | |
Carrier & Service Selection Right carrier & service level for each order |
8/10 | No express leakage: genuine air was a fraction of a percent of orders. Routing is cost-rational, ground carriers matched to the right regions. | |
Zone & Location Fit Warehouse location vs where your customers are |
7/10 | Well sited for your core region, but a share of orders hit far and remote zones that ship pricier. The full audit models whether a second node pays. | |
Packaging & Dimensional Weight Box size vs contents — are you shipping air? |
7/10 | Boxes broadly fit their contents. A couple of box sizes carry dimensional weight above actual, worth a packaging pass to trim. | |
Surcharge & Accessorial Load Share of spend in residential / DAS / handling fees |
7/10 | Surcharges look in line; one remote-area charge, likely legitimate. The full breakout confirms how much is avoidable. | |
Cost to Ship (per order) All-in fulfillment cost per order — the raw outcome |
6/10 | About $24 an order blended, driven almost entirely by the domestic shipping label, not pick-and-pack. The full audit tests how much is beatable. | |
Contract Terms & Transparency Contract fairness & how auditable the invoices are |
6/10 | Invoices are itemized and foot to the penny. A few terms, minimums and annual escalators, are worth renegotiating at your next review. |